Terms of Service

1. Acceptance

By creating an account or using NEV Aftersales OS (the "Service"), you agree to these Terms of Service ("Terms"). The Service is operated by GreeSafe Limited ("Operator", "we"). If you register on behalf of a workshop or company, you confirm you are authorised to bind that entity.

2. The Service

NEV Aftersales OS is a workshop-management platform for vehicle repair businesses, including work orders, diagnostics, inventory, parts sourcing (EPC), procurement, invoicing, reporting and related modules.

Parts sourcing through the China supply chain is fulfilled by the Operator's affiliated ERP and logistics partners. Peer-to-peer part transfers between workshops are settled through an escrow mechanism operated by the platform.

3. Accounts and eligibility

You must provide accurate registration information, including your workshop's country and a valid WhatsApp contact number. You are responsible for safeguarding credentials and for actions taken by members you invite, based on the roles and data scopes you assign.

4. Plans, trials and billing

The Service is offered under three editions: Free ($0, the core repair loop without EPC parts lookup or sourcing inquiries), Standard ($199/month, adds EPC parts lookup and sourcing) and Enhanced ($399/month, adds multi-workshop support), unless another agreement applies.

Paid editions include a 14-day trial without payment details. The Free edition does not expire and does not require a payment method; its feature scope may change with notice.

Payments for paid editions are processed by our payment provider — Airwallex as Merchant of Record — and renew automatically each billing period until cancelled. Applicable taxes are handled by the merchant of record where supported.

Subscription-fee waivers or rebates linked to platform purchase volume follow the rebate policy published in the Service and may change with notice.

5. Automatic renewal and cancellation

By purchasing a paid edition you authorise the Operator to collect renewals automatically through the payment provider on the selected cycle until you cancel.

You may cancel at any time from the subscription page in your workspace, or by contacting support. Cancellation takes effect at the end of the current billing period: access and charges continue to the end of the period already paid, and no further charges are made afterwards.

6. Refund policy

The Service is a digital product: it is deemed delivered once the workspace is activated, and unconditional refunds are not available. Refunds are limited to the following cases:

Duplicate charges or billing errors: the overcharged amount is refunded.

Service unavailable for 7 consecutive days due to causes attributable to the Operator: a pro-rata refund for the unusable period.

If a paid subscription has not been materially used (no work orders, sales or sourcing activity) within 7 days of the first charge, a pro-rata refund of the unused period may be requested via support and is processed within 7 working days. Subscriptions already in material use are not refundable, except where mandatory law provides otherwise.

7. Acceptable use

You agree not to misuse the Service, including: unlawful activity, infringing others' rights, attempting to access other tenants' data, interfering with platform security, bulk extraction or scraping of catalogue or EPC data, or reselling access without written agreement. For serious misuse the Operator may restrict or suspend the account after notice where remediation is possible; fees for the remaining period of an account terminated for such breach are handled under section 6.

8. Your data

You retain ownership of the data you and your team enter (customers, vehicles, work orders, documents). You grant the Operator a limited licence to process this data solely to operate and support the Service, as described in the Privacy Policy.

9. Parts information, AI suggestions and repair decisions

Parts fitment and pricing are presented with evidence levels (officially verified, operations data, or suggestion). Items marked as suggestions are candidates only and must be confirmed against OEM documentation and on-site inspection before ordering.

AI-generated content (diagnosis suggestions, explanations, drafts) is informational. Repair decisions, safety-critical procedures (including high-voltage systems) and customer communication remain your professional responsibility.

10. Availability and changes

We work to keep the Service available and may release updates, change features, or discontinue beta functionality. Material reductions to core functionality will be communicated in advance where practical.

11. Disclaimers and limitation of liability

Except as expressly stated, the Service is provided "as is". To the maximum extent permitted by law, the Operator's aggregate liability arising from the Service is limited to the subscription fees you paid in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Term and termination

Subscriptions remain valid for the period paid. You may delete your account at any time; you can export your data before termination and a grace period applies before deletion, as described in the Privacy Policy. Free-edition workspaces that stay inactive may be archived after prior notice.

13. Governing law

These Terms are governed by the laws of Hong Kong SAR, where the Operator is incorporated, unless mandatory consumer law in your country provides otherwise.

14. Contact

Questions about these Terms can be sent through in-app support or to support@greesafe.com.